Privacy Policy

1. Identity of the Data Controller

Maasq Marketing Management L.L.C. S.O.C is the controller of your personal data. We are a marketing company licensed in Dubai under 1639404, with our office at 307 Office 19, Opal Tower, 42 Burj Khalifa Street, Business Bay, Dubai, United Arab Emirates. Any enquiries concerning this Policy or the processing of your personal data should be directed to hello@maasq.com.

2. Scope of this Policy

This Policy applies to personal data we collect from:

• visitors to our websites and digital properties;

• clients and prospective clients engaging our creative, digital, or consultancy services;

• talent, creators, and influencers featured in or considered for our campaigns and content;

• audience members and attendees at productions, shoots, or events we organise;

• users who interact with us on social media platforms.

3. Categories of Personal Data Collected

We collect personal data that is relevant and reasonably necessary for the purposes for which you engage with MAASQ.

• Enquiries: Enquiry form submission with your name, email address, company name if provided, the services you are interested in and your message.

• Podcast bookings: your name, email address, phone number, package details and inclusions, session length, purpose of the session, notes and any promo code.

• Bookings our team makes for you: the same details, supplied by you or the person who booked for you.

• Payment Gateway: We process payments through a secure payment gateway which ensures not to retain your card or bank details and keeps your transactions with MAASQ secure. We receive a payment reference number, the respective amount and notification on the payment status.

• Manage a Booking: sign-in the email address used by you along with a one-time sign-in code, is stored only in hashed form and deleted within a day upon the completion of booking.

• Interaction with the website: Upon your visit to our website we may collect details of your IP address, browser type and pages opened, website URL and mobile device ID, recorded by our hosting provider in server logs to keep the website running and secure. Our website also uses cookies. Please see our cookie policy for details.

4. Purposes and Legal Bases for Processing

• To reply to your message when you contact us.

• To take and manage your podcast booking, including payment, refunds and changes.

• To send you emails about your booking: confirmation, reminder, changes and sign-in codes.

• Only if you agree: to see how people use the website so we can improve it (Google Analytics). You can change your mind at any time.

• To retain invoices and payment records: compliance with applicable UAE tax obligations.

• To secure the website and our records and prevent fraud and misuse: processing necessary to perform our contract, comply with applicable legal obligations or establish, exercise or defend legal claims, where the relevant statutory exception applies. Where no exception applies, we obtain consent before processing.

5. Disclosure of Personal Data

MAASQ does not sell personal data. Personal data is disclosed to the following service providers only to the extent reasonably necessary to deliver and administer the services:

• Hostinger, which runs our website.

• Google (Google Workspace), which runs our email, including the booking and enquiry emails the website sends.

• Google Analytics, which shows us how the website is used, only if you accept cookies.

• Payment gateway service provider, for card payments and refunds.

• OpenStreetMap or its map delivery provider, which supplies the Contact page map and receives your IP address when it loads.

• Image delivery services that serve some website photographs and receive your IP address when they load.

We may also share data with professional advisers or authorities when legally required, or to protect our legal rights. Providers processing data on our behalf must maintain confidentiality and appropriate security. Providers acting as independent controllers handle data under their own privacy policies and applicable law.

6. Data Outside the UAE

Some of the companies we work with, such as Google and our payment gateway service provider, may store information outside the United Arab Emirates. They protect it with their own security and privacy rules, and we only share what is needed for the reasons in this policy.

7. Data Retention

• Enquiries: 24 months after our last contact with you.

• Bookings, invoices and payment records: at least five years where that is the applicable tax retention requirement; records relevant to UAE corporate tax are retained for at least seven years after the end of the relevant tax period. Longer retention applies where legally required.

• Manage a Booking sign-in codes: deleted within one day.

• Service email records: 24 months.

• Website visit data (Google Analytics): 14 months.

Personal data will be deleted or anonymised when it is no longer required for the purposes for which it was collected, subject to applicable statutory retention requirements.

8. Your Data Protection Rights

Subject to applicable UAE law and its conditions, you may ask us to:

• Provide a copy of your personal data.

• Correct inaccurate or incomplete data.

• Delete your data.

• Restrict processing or object to a use.

• Provide your data to you or another provider in a usable format.

• Stop processing based on your consent by withdrawing it. Withdrawal does not affect processing lawfully undertaken before withdrawal.

Email hello@maasq.com to exercise your rights. We aim to respond within 10 working days and comply with any shorter legally required deadline. Some rights have legal limits, including the requirement to retain invoices for tax purposes; we will explain any applicable limit.

9. Data Security

The website uses HTTPS encryption. Only authorised MAASQ staff can access booking and enquiry records, with access limited to what their roles require. Passwords and sign-in codes are stored in hashed form, and provider access keys are encrypted. Although appropriate safeguards are maintained, no method of transmission over the internet can be guaranteed to be completely secure. Please notify MAASQ promptly of any suspected unauthorised access or other suspicious activity.

10. Personal Data of Minors

The website and podcast services are intended for persons aged 18 years or older. We do not knowingly collect personal data from anyone under 18. If you believe that a person under 18 has provided personal data to MAASQ, please notify us so that appropriate deletion measures may be taken, subject to any applicable legal obligation.

11. Amendments to this Policy

We review this privacy policy on a regular basis to ensure that it is up-to-date with our use of your personal information, and compliant with applicable data protection laws. We may update this policy when our services or the law change. The date above identifies the latest version. If a change affects how we use data already supplied, we will notify you before it applies and obtain consent where required.

12. Contact Details

Maasq Marketing Management L.L.C. S.O.C

307 Office 19, Opal Tower, 42 Burj Khalifa Street, Business Bay, Dubai, United Arab Emirates

Email: hello@maasq.com