Terms of Service

Part A — Website Terms and Conditions

A1. About us

MAASQ is a marketing company licensed in Dubai under 1639404, with its office at 307 Office 19, Opal Tower, 42 Burj Khalifa Street, Business Bay, Dubai, United Arab Emirates.

A2. Permitted Use and Prohibited Conduct

You shall use the website solely for lawful purposes and in accordance with these Terms. In particular, you shall not:

• Use the website in breach of any applicable law or regulation.

• Access or attempt to access the website, servers, admin area or connected systems without permission.

• Upload or send viruses or other harmful code.

• Collect website content or data using bots, scrapers or similar tools without our written agreement.

• Disrupt the website or harm other users.

A3. Intellectual Property Rights

All text, photographs, videos, graphics, logos, the MAASQ name and other marks displayed on the website are owned by MAASQ or used under appropriate authorisation. You may view website pages and share links of those pages to the limit where the MAASQ brand assets are not misused. Except as expressly permitted by applicable law, no website content may be copied, reproduced, adapted or republished, in whole or in part, without MAASQ’s prior written consent.

A4. Client Materials and Case Studies

Client names, brands, logos and project materials are displayed with the respective rights holders’ permission and remain their property. Any reuse requires the relevant rights holder’s authorisation.

A5. Website Information, Services and Pricing

MAASQ takes reasonable steps to maintain accurate and current website information. General website content is information, rather than advice, a binding offer or a contract. Services, packages and prices may change without notice; changes do not alter an already confirmed booking unless agreed or legally required. Podcast prices are in UAE dirhams (AED), with UAE VAT of 5% added at checkout, separately on the net amount, where applicable.

A6. Marketing services

Marketing services are subject to a separate written proposal and/or agreement specifying the applicable scope of work, fees and contractual terms. The provision of such services is governed by that proposal or agreement.

A7. Podcast bookings

Podcast bookings are governed by the Podcast Booking Terms and Conditions in Part B and the Refund and Cancellation Policy in Part C, accepted when booking.

A8. Third-Party Links

Links include Google Maps directions, WhatsApp and our social media pages. We do not control those websites or services and are not responsible for their content, availability or data practices, subject to applicable law.

A9. Website Availability and Maintenance

MAASQ endeavours to maintain website availability but does not warrant uninterrupted or error-free access. MAASQ reserves the right to suspend, modify or withdraw any part of the website, including for maintenance or security purposes.

A10. Limitation of liability

The website is provided on an “as is” and “as available” basis. To the extent permitted by law, we are not liable for indirect or consequential loss, or loss of profit, data or business, arising from website use, unavailability or errors.

A11. Privacy and cookies

Our separate Privacy Policy and Cookie Policy explain our personal-data and cookie practices and form part of these terms. Acceptance of these terms does not itself constitute consent to optional marketing or non-essential tracking.

A12. Governing law and disputes

These terms are governed by the laws of the Emirate of Dubai and applicable federal laws of the UAE. The courts of Dubai have exclusive jurisdiction over disputes arising from these terms, subject to mandatory applicable law.

A13. Amendments to these Terms

We may update these terms. The date above identifies the latest version. Continued website use after a change is subject to the updated website terms. Changes do not retrospectively alter an existing confirmed booking unless agreed or legally required.

A14. Contact Details

Should you have any questions, please feel free to reach us at hello@maasq.com.

Part B — Podcast Booking Terms

These terms apply to every podcast booking, online or made by our team. Making a booking constitutes acceptance of Parts A, B and C.

B1. The space

The space is at 307 Office 19, Opal Tower, 42 Burj Khalifa Street, Business Bay, Dubai, United Arab Emirates. Podcast sessions can be booked by the hour, for two to eight hours, depending on what is free in the booking calendar. All booking times are expressed in Dubai time.

B2. Packages

• Package 1 – Podcast Space Only · Space + Equipment: Includes 2 microphones, 2 lights and 2 BGs.

• Package 2 – Podcast · Space + Crew Full On-Site Production: Includes 2 microphones, 2 lights, 2 cameras, 2 BGs and 1 assistant.

• Package 3 – Podcast · Full Service & Editing · End-to-End Content Engine: Includes 2 microphones, 2 lights, 2 cameras, 2 BGs, 2 assistants, and 5 reels/1 long form video. Edits do not include any revisions.

Each package's inclusions and hourly price are displayed on the website when you make a booking.

B3. Prices and payment

Prices are per hour in AED. UAE VAT of 5% is added at checkout, separately on the net amount, where applicable. If VAT applies, it is added and shown separately before you pay. The total to be paid, including applicable VAT, is displayed right before the payment is made.

• Online bookings require full card payment through payment gateway service providers. We keep your chosen time for 30 minutes while you complete payment. Confirmation occurs when payment succeeds and we email confirmation with a calendar invite.

• Team-made bookings are either confirmed immediately for payment at the space, or held until a stated timeline while you pay through an emailed payment link. If payment is not received by the specified timeline, the time slots chosen shall not be considered booked and the provisional booking will lapse without charge.

• Promo-code discounts are subject to the terms and conditions applicable with the code. A maximum of one promotional code may be applied to each booking and multiple promotions can not be applied in one booking and/or transaction.

B4. Arrival and Pre-Session Arrangements

Booking Window: Slots must be booked at least 48 hours before each session. Reminders will be sent 24 hours before your session. Please arrive 15 minutes prior to the start time. You can view and manage bookings through Manage a Booking using an emailed code.

B5. Session Duration and Extensions

Sessions commence and conclude at the confirmed booking times. Late arrival does not entitle the customer to an extension. Any request for additional time must be approved by the MAASQ team and is subject to availability. Approved extensions will be charged at the applicable package’s hourly rate, together with any applicable VAT. A 30-minute interval is maintained between sessions for space preparation. No session may encroach upon a subsequent booking.

B6. Service Communications

When you book a podcast, we send service emails: booking confirmations with calendar invites, payment links for bookings made by our team, reminders 24 hours before sessions, notices of booking moves, cancellations and Manage a Booking sign-in codes. Necessary booking communications are integral to the provision of the service and cannot be discontinued while the relevant booking remains active. We retain limited communication records, including the recipient, sending date and delivery status, for the purpose of monitoring successful delivery.

B7. Space Conduct and Use Requirements

• No more than 2 guests in the space are allowed during a session.

• Food, smoking and vaping are prohibited in the space. Beverages are permitted only in closed bottles and must be kept away from equipment.

• All attendees shall comply with reasonable instructions issued by the MAASQ team and exercise due care when using the premises and equipment.

• MAASQ reserves the right to terminate a session without refund where any attendee engages in abusive conduct or materially breaches the space rules, subject to any mandatory rights under applicable law.

B8. Damage

The customer shall be responsible for loss of or damage to the space or equipment caused by the customer or their guests, excluding fair wear and tear. MAASQ may recover the reasonable cost of repair or replacement.

B9. Ownership and Use of Recordings

Ownership of recordings created during your session remains with you. You are responsible for the content of the recordings and for obtaining all necessary participant consents, permissions, rights and licences. We retain copies of files produced for you for 30 days after delivery, then delete them.

B10. Changes and cancellations

You can move or cancel a booking through Manage a Booking. Part C sets out deadlines and refunds.

B11. Changes or Cancellations by MAASQ

Only if technical problems or events outside our control require a move or cancellation, we will notify you as soon as possible. You may elect either to reschedule the session or to receive a full refund.

B12. Liability

To the extent permitted by law, our total liability for a booking is limited to the amount paid for it. We are not responsible for personal belongings left in the space, except where applicable law requires otherwise. Nothing limits liability that cannot be limited under UAE law.

B13. Booking Access and Authentication

Manage a Booking lets you view and manage podcast bookings using a one-time code emailed to you. You shall maintain the confidentiality of the authentication code and shall not forward communications containing that code. You are responsible for activity carried out using a code sent to your email address, to the extent permitted by law. You shall notify MAASQ promptly if you become aware of, or reasonably suspect, unauthorised access or use.

B14. Contact Details

Maasq Marketing Management L.L.C. S.O.C

307 Office 19, Opal Tower, 42 Burj Khalifa Street, Business Bay, Dubai, United Arab Emirates

Email: hello@maasq.com

Part C — Refund and Cancellation Policy

This policy explains how to cancel or move a podcast booking and what refund applies. It forms part of the Podcast Booking Terms in Part B.

C1. Cancellation by the Customer

• Cancellation & Refund: A refund is only possible if cancellation occurs with at least 48 hours' prior notice.

• In the event of cancellation, the cancellation time will be calculated based on the starting hour of your session.

• In the case of absence or no-show, or cancellation after the session has started, no refund will be extended.

C2. Rescheduling by the Customer

You may move a booking once, free of charge, to another available time slot at least 48 hours before its start. The package and duration of the session remains the same. Changes requested less than 48 hours before the start of the session will be counted as cancellations under C1.

C3. Cancellation and Rescheduling Procedure

Use Manage a Booking: enter the booking email, enter the code we send, then select the booking. Alternatively, use the “Manage your booking” link in the confirmation email or email podcast@maasq.com. The applicable cancellation or rescheduling provision is determined by the time at which MAASQ receives your request. Timelines are measured against the booked slot and other bookings with MAASQ thereafter, to reschedule the booking.

C4. Cancellation or Rescheduling by MAASQ

If MAASQ must cancel or move a session, including for technical problems or events outside our control, you may choose a new time or a full refund.

C5. Refund Processing

For payment refunds, we refund the amount to the original payment method through the payment gateway service provider within 15 working days of cancellation. Your card issuer may require a further five to ten working days to reflect the refund on your statement. Where a promotional code was applied, any refund shall be calculated by reference to the amount actually paid.

C6. Packages Including Editing Services

The editing portion of a package fee is not refundable once editors have begun work, subject to mandatory legal rights. Edits do not include any revisions. This restriction does not reduce the full-refund option where MAASQ cancels or requires a move under C4.

C7. Contact Details

Maasq Marketing Management L.L.C. S.O.C

307 Office 19, Opal Tower, 42 Burj Khalifa Street, Business Bay, Dubai, United Arab Emirates

Email: hello@maasq.com